Scratched or damaged brake pads in transit
As a large global company selling millions of brake pads each year, many of our parts are shipped to the end user by us or our distributors via surface or even air parcel services.
We cannot control handling by the transporter and therefore need to have a realistic solution to making sure the product arrives with our customers in perfect condition.
Here is what EBC has done to mitigate transport damage:
- Rationalised box sizes to minimise “Free space around the product“ and stop movement within the box itself.
- Completely overhauled our factory packing procedures to use stronger, more robust laminated corrugate.
- Made sure no metal or hard parts of any one pad in the set touches another – separating them from each other using card tubing to cover protruding clips or pins.
The warranty on EBC brake pads is comprehensive, not just in terms of their performance and fit, but understanding that the customer has every right to receive the product that they have paid for in perfect condition.
Therefore, on arrival always inspect your pads and note the comments in this flier notice, that is now being included in EBC pad boxes.
Here is the flier being placed in EBC pads going forward:
Assess if the pads are perfect and if any marks or damage are seen then do not fit but please take a photo and submit to our technical team on these email addresses:
We will advise whether it is acceptable to fit and use the pads, or if they need to be replaced.
If you are a customer of an overseas distributor, please note that we may have to handle this through them.
